Frequently Asked Questions

You can book directly through our GlossGenius page by clicking the 'Book Now' button on our website. Select your desired service, choose a date and time, and submit your deposit to secure your spot.

We recommend booking at least 1 month in advance, as our schedule fills up quickly. The earlier you book, the more flexibility you'll have with dates and times.

Yes, a non-refundable deposit is required to secure every appointment. The deposit goes toward the cost of your service. This ensures your time slot is reserved and allows us to prepare specifically for your needs.

Deposits are non-refundable in the event of a no-show or late cancellation. Consecutive missed appointments may result in the inability to book future services. We understand life happens — please communicate with us as early as possible if you need to reschedule.

Please arrive with your hair washed and stretched. If you've shampooed your hair at home, make sure no oils remain on the hair. Proper preparation ensures the best results and allows us to maximize your appointment time. If you're unsure how to prepare for your specific service, just ask during your confirmation call!

To maintain a calm, focused, and distraction-free environment, no extra guests are allowed during your service. This policy ensures that your appointment time is dedicated entirely to you.

We work with all hair types and textures! Whether your hair is natural, relaxed, transitioning, or anything in between — we have the expertise and experience to help you reach your hair goals.

Yes! We offer in-home hair services for clients with limited mobility or those who prefer the comfort of their own home. In-home services are available in the Charlotte, NC area including South Charlotte, Ballantyne, Indian Land (SC), and Waxhaw. Contact us to check availability.

We offer a full range of luxury hair services including braids (cornrows, box braids, knotless braids, feed-in braids), luxury silk press, hair extensions (K-tips, I-tips, tape-ins, wefting, sew-ins), scalp detox treatments, hair loss treatments, locs care, and personalized healthy hair regimen plans.

Our services range from $120 to $1,200 depending on the service. You can view specific pricing and service details on our GlossGenius booking page when you click 'Book Now.'

Yes! Buy Now, Pay Later is available for in-person bookings ranging from $50 to $4,000. Ask us about payment options when booking.

Yes, we provide a 24-hour courtesy confirmation call before your scheduled appointment. Please confirm your appointment when contacted — unconfirmed appointments may be released.

Our studio is located in Charlotte, NC. We serve clients from South Charlotte, Ballantyne, Indian Land (SC), Waxhaw, and surrounding areas. In-home services are also available within these areas.